CareersSystems Engineer

Job Purpose

The Systems Engineer is responsible for providing technical expertise and hands-on implementation, testing and support of PeraHealth’s intelligence solutions within hospitals and health systems. This role works with customers, project managers and other stakeholders to understand the customer’s technical infrastructure/environment and ensure optimal operations of PeraHealth’s products.

Location

Charlotte, NC

Travel Expectation

10%

Job Responsibilities

Lead successful technical implementations of PeraHealth solutions including:

  • Server set up and LDAP/SSO integration discussions
  • Install and configure PeraHealth software
  • Implement data interfaces
  • Perform data profiling
  • Test and validate products relative to customer operations
  • Provide guidance on infrastructure requirements
  • Provide technical leadership and recommendations to implementation team

  • Align closely with the project managers in driving successful product installations and upgrades ensuring key milestones and customer service level agreements are met
  • Provide technical guidance during the solution deployment to the clinical teams
  • Lead deployment of product updates and testing of customer upgrades/changes to EHR systems and data interfaces
  • Provide ongoing customer support, documentation and troubleshooting of production issues including occasional support outside of regular work schedule
  • Provide knowledge transfer of how production issues are resolved, including maintaining appropriate documentation
  • Track, analyze and escalate product/customer concerns to account managers and/or product management to bring about effective resolution
  • Maintain up to date documentation of customer environments, status, issues, other set up/configuration in JIRA and Confluence
  • Make recommendations for streamlining and/or automating processes
  • May handle multiple installations in parallel and at different stages of implementation

Qualifications

  • Minimum of 3 years of experience as a systems engineer and/or implementing, maintaining and troubleshooting software applications
  • Experience with databases and ability to write and run moderately complex SQL queries
  • Experience with installing database backed web applications with interactive front ends(Java, Spring, CSS, Javascript, Apache, Tomcat)
  • Experience with EHR implementations such as Epic, Cerner or Allscripts
  • Experience with HL7 standards or web services data interfaces
  • Demonstrated understanding of troubleshooting methodologies, steps and tools
  • Experience with LDAP and other Application Programming Interfaces
  • Experience utilizing Confluence and JIRA for documentation and issue management preferred
  • Minimum of bachelor’s degree in Computer Science or Engineering Competencies:
  • Strong customer service orientation; anticipates and acts on what’s needed
  • Strong organizational skills and ability to manage multiple priorities; high attention to detail and follow through
  • Excellent communication skills; attentive listener and ability to translate technical speak into business language
  • Reliable and dependable with self-initiative
  • Love of troubleshooting and puzzle solving
  • Ability to maintain composure and deliver solutions under time pressure
  • Agile learner, with a strong desire and ability to improve processes and operations

Application Details

Expression of Interest: If you wish to be considered for this position, please click here to email your cover letter and resume to recruiting@perahealth.com.

PeraHealth is an Equal Opportunity Employer

Apply Now

To apply for this position, please send your cover letter and resume to recruiting@perahealth.com.

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